Privacy Policy
Your privacy is important to us. This policy describes how RealEACC Gaming Platform collects, uses, and protects your personal information.
Last updated: December 2024
Introduction
RealEACC Gaming Platform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gaming platform and use our services.
By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
- Profile information (display name, avatar, bio, preferences)
- Contact information for customer support
- Payment information for premium services
Gaming and Usage Data
- Game play statistics and achievements
- Platform interaction data (clicks, page views, session duration)
- Communication data (chat messages, forum posts)
How We Use Your Information
Service Provision
- Create and manage your gaming account
- Provide access to games and platform features
- Process payments for premium services
Communication
- Respond to customer support requests
- Provide technical support and troubleshooting
Platform Improvement
- Analyze usage patterns to enhance user experience
- Develop new features and games
- Optimize platform performance and security
Legal Compliance
- Comply with applicable laws and regulations
- Enforce our Terms of Service
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
Third-party vendors and service providers who assist in platform operations, payment processing, and customer support.
Legal Requirements
When required by law, legal process, or government request, or to protect our rights and safety.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with notice to users.
Consent
When you explicitly consent to the sharing of your information for specific purposes.
Data Security and Protection
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encrypted Storage
Advanced encryption protocols protect data at rest and in transit
Access Controls
Strict access controls limit data access to authorized personnel only
Regular Monitoring
Continuous monitoring and security audits ensure data protection
Your Rights and Choices
As a user of our platform, you have certain rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Portability
Receive your personal data in a structured, machine-readable format.
Right to Restrict Processing
Request limitation of processing of your personal information.
Right to Object
Object to processing of your personal information for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@realeacc.com or through your account settings. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content.
Essential Cookies
Required for basic platform functionality
- • User authentication
- • Security features
- • Core game functionality
Analytics Cookies
Help us understand usage patterns
- • Page views tracking
- • User behavior analysis
- • Performance monitoring
Marketing Cookies
Enable personalized content and ads
- • Content personalization
- • Targeted advertisements
- • Social media integration
Cookie Management
You can control cookies through your browser settings and our cookie preference center. However, disabling certain cookies may affect platform functionality.
International Data Transfers
RealEACC Gaming Platform operates internationally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Adequacy Decisions
We transfer data to countries deemed adequate by relevant authorities for data protection.
Standard Contractual Clauses
We use approved contractual mechanisms to ensure adequate protection during transfers.
Binding Corporate Rules
Our parent company follows approved binding corporate rules for intra-group transfers.
Your Consent
In some cases, we may transfer data with your explicit consent for specific purposes.
Children's Privacy
Our platform is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Age Verification
We require users to confirm they are at least 13 years old when creating an account. Parents and guardians are encouraged to monitor their children's online activities.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Notification Methods
- In-platform notifications
- Updates to this privacy policy page
Contact Information
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Company
RealEACC Gaming Platform
Address
Rajdamri Road 329
Bangkok, Thailand
Phone
+66 99-2492163Business Hours
Mon-Fri: 9:00-18:00 (ICT)
Data Protection Officer
For specific privacy concerns or data protection requests, you can contact our dedicated Data Protection Officer.
We respond to all privacy inquiries within 30 days of receipt.